We go here with our kids every once in a while because the food is pretty good and it has a casual atmosphere and a kids menu. We would probably come here more often, but we always have to be very explicit with what we want and even doing that, we get the wrong order. I was there this afternoon and we ordered pasta with sauce on the side (don't judge) and although it was a bit unusual, it isn't that hard for them to do. We had to send those back. I ordered a special that I didn't know came with salad and the waitress let me know that it came with it (actually, it came with choice of soup or salad, so there's no mistake that I ordered it). My mom also ordered a salad (which didn't come with hers) and mine never came. Then they didn't charge us enough (different total on the bill from the credit card receipt) and we tried to clear it up, but it took them too long to figure it out, they just ate the difference.