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Passport Imports - 7 Reviews - 1206 East Indian School Rd, Phoenix, AZ - Furniture Reviews - Phone (602) 327-3271

Passport Imports

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1206 East Indian School Rd
Phoenix, AZ 85014
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(602) 327-3271
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Passport Imports - Phoenix, AZ

Reviews

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Best

I really enjoyed Passport Imports. The staff was friendly. The prices are amazing and the furniture and product is super unique. Seriously if you like some big, chunky, sometimes ...

Worst

This place has very interesting rustic Asian furnishings, but make sure you inspect, inspect, inspect everything you buy. The store is a bit dark and items are stacked on top of e...

Editorial review from Citysearch 3/22/2013

It's often small things that reveal the most about someones character and in business character is crucial. A BAD EXPERIENCE i just had with passport imports owner (JOHN) while relatively small question i had about a product i purchased . I called on 3/8/2013 to simple ask a question about dining room chair i purchased. from the beginning his tone and language was harsh. My question was simple "" when i wipe my leather chair is the color suppose to come on the clothe ""? He told me fist of all i don't know who you are with a rude way. I told him my name is Rosie and then right away he exploded on me saying he know exactly who iam and how he doesn't like my type of customer and i was quite because he kept talking and talking. i asked when i got a chance what do you mean you know exactly who i am and what do you mean by you don't like customers like me? He said I don't like you because we ended up giving you two free chairs. I said to him what i purchase a dining room table and chairs from you and i pay $3600 and after the order was delayed few month the wrong table was delivered with two extra chairs. I called Jeniece who is very pilot and professional and told her that the delivery man brought me two extra chairs that i didn't pay for with also the fact that the table was the wrong one.John called me and he offered me a full refund on my chairs and table and i i told him most likely that's the route i will pursue because its not what i ordered. he then told me he will call me back and he send me a pic of the same table at his house and how much he loves it. He then called me and told me that he wanted to give me the two chairs for free for the wrong order issue. I not once asked for anything for free. It was his idea for the mix up. plus i think my character of being an honest person shows when let the store know of the extra chairs that were dropped off. To top it off the leather is horrible quality i had to take the chairs in store because it's bonded or stitched or whatever you want to call it. all there merchandise that came out of the box was defective. we had to look for an hour through the shipment for a good chair that i paid $290 each so its not like i paid $20 i expect quality if i am paying for quality. Back to the phone call he also mentioned that he will prep Jeniece his mother so she can handle me.i was caught off guard because he was extremely rude , i then told him i will just put a consumer report out there for his lack of professionalism he then told me he knew where i live. i didn't take that very lightly it came on as a threat. . Honestly i will never go buy anything from there ever especially when they look down on customers when its there fault to start with. Without customers there is no passport imports. more

Rustic Decor 3/4/2011

I really enjoy passport imports unique furniture and style. The store has allowed me to furnish my home at an affordable cost and I look forward to visiting there soon. more

Unique and Affordable Furnishings! 2/23/2011

I really enjoyed Passport Imports. The staff was friendly. The prices are amazing and the furniture and product is super unique. Seriously if you like some big, chunky, sometimes rustic furniture this is your place!! more

BEST FURNITURE STORE AROUND FOR UNIQUE CREATIVE PEOPLE 2/17/2011

PASSPORT IMPORTS IS AN EXCEPTIONAL STORE LOOKING FOR GREAT QUALITY FURNITURE OR THOSE FINAL TOUCHES TO ANY DECOR. THE STORE IS HUGE WITH PLENTY TO SEE. THE STAFF IS SO FRIENDLY AND HELPFUL. THE PRICES ARE GREAT. THE LOCATION IS CONVENIENT (RIGHT OFF THE 51 ON INDIAN SCHOOL RD. BE SURE TO STOP AND PET THE STORE MASCOTS (2 BEAUTIFUL GERMAN SHEPARDS) more

passport imports 2/17/2011

***** I love it! Must See! A Great Place for Asian, Indian, Rustic inspired Home Furnishing and Accessories, as well as Jewelry, and Art too! \r Purchased many Special items over the years and keep going back for more, since get more interesting and great items all the time! Go NOw!\r more

The Best Phoenix Furniture Store Ever! 2/17/2011

One of the most fun and exciting stores I have ever been in. There is so much to look at and the detail of the items is amazing. By far this is one of the most exciting phoenix furniture stores here in the valley. If you are looking for a unique item for the interior or exterior of your home this place has that ""conversation piece"" you are looking for. I plan on making this a regular monthly stop just to see what they have new in stock. more

passport imports is fabulous 9/24/2010

South East Asian, East Indian, African, some Italian, etc. Much lower costs than high end store. Furniture, lamps, paintings, sculptors etc. This place is a dream come true. I have bought so many beautiful pieces there. Many things you will see in design magazines even on the cover of them. Of course the prices are outrageous in the design magazines, but not at Passport imports. I had two Italian leather sofas custom made. They were beautiful. Highest quality leather and workmanship. I really could not believe it. The owners are very honest people and Janet (owner) is one of the loveliest women I have ever met. Plus for you animal lovers, you will be greeted by the most loving two dogs Ricardo and Lucy. You won't be disappointed. more

Let the buyer beware!!!! 12/29/2009

This place has very interesting rustic Asian furnishings, but make sure you inspect, inspect, inspect everything you buy. The store is a bit dark and items are stacked on top of each other. Listen to a voice of experience.... make them pull the piece out into the light and examine it COMPLETELY! Once you read your sales receipt you will see that you are accepting a FINAL sale, and accepting AS IS condition Don't count on the sales person to point out any flaws either, they just don't do it. I bought a bench and discovered when it was delivered that a slat in the back was missing. When I went in the next day the staff acted as though they barely knew who I was. Suggested store solution: ""Buy a piece of wood at Home Depot, cut it to size and beat it up, and put it in there"". Pros: great rustic Asian furniture Cons: No Returns/All sales as-is! more
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