I would love to give this business a good rating because I have ordered from them several times. I'm happy they make gluten free pizza and I'm happy they make it well. However, some things are more important than pizza.... and in the restaurant biz, its people!
I ordered from Parkway this afternoon and paid for the pizza with my visa card online. A few minutes later I received a call from the manager (john) who proceeded to FIRMLY ask me to pay for my pizza. I told John I paid online and he responded ""no you didn't and I need your card to pay for it now."" I told John I would check my bank statement and get back with him.
Well, as I expected, there it was: 11/21/11 CHKCARDPARKWAY PIZZA -MINNEAPS MNUS $15.30
Right there on the wellsfargo website. So I went on with my day thinking they would do some searching and figure it out on their end too. I received another call from Parkway Pizza, this time John demanded payment. I told him I had seen that the payment for 15.30 went through and that the mistake must be on their end. John demanded payment again and before I got to say anything he walked away from the phone. I few seconds later the owner introduced himself.'
I was actually relieved because I thought the owner would be reason-able. Well, guess again, this guy was unbelievable. He accused me of ""getting a free pie"" and hung up on me.... hmmm..
Here's the thing. First of all, I understand there are bad people in the world, ok. got that. But I dont think its good business to treat everyone as though they are bad just in case they are. I'm glad I wasn't bullied into giving Parkway my credit card because if I did I'd have TWO charges for 15.30 that i'd have to spend more time proving I didnt do .... to the bank. This was already time consuming enough!
What should have happened in my view. Call the client and ask them what happened on the website. Go through the steps to use a visa online and see if that is what they did. If so, then ask if they can check their bank. If it went through at their bank, either 1. figure it out on your end by CALLING VISA or 2. asking them to send you confirmation at an email address at their convenience. 3. APOLOGIZE for the trouble 4. Once you figure out the problem was on your end all along, it would be nice to thank them for going through the extra trouble...
Parkway, I did not appreciate the way this was handled and because it was the owner and manager who treated a valued customer this way, I'm going to pass on ordering from you in the future. I dont want to support businesses who aren't neighborly. After all, I've been coming to you because you're supposed to be just that.
I've had zero problems at pizza luce, so I'll stick with them.