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Parc West Valet - 1 Reviews - 356 W 57TH St, New York, NY - Dry Cleaning Reviews - Phone (212) 586-9120

Parc West Valet

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356 W 57TH St
New York, NY 10019
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(212) 586-9120
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I am rather disturbed after being a customer with this dry cleaners for over 3 years that they would lose my business over a dress that cost 50 bucks. understandably i was up...

awful customer service 7/25/2010

I am rather disturbed after being a customer with this dry cleaners for over 3 years that they would lose my business over a dress that cost 50 bucks. understandably i was upset to find my GREY dress had turned PURPLE after a dry cleaning with them. when brought to their attention instead of offering me a fair price for the dress which was not even 2 months old and only fifty something dollars, they proposed i try to return it as it was not their fault bc there were no dry cleaning instructions. i said i had purchased the dress in a different state and it wasn't an option. then after asking me what was so bad about the new purple color, they said maybe they could dye it back (what? that clearly did not make sense but whatever i'd let them try) and call me that week to let me know. and of course I didn't hear from them for over 2 weeks (obviously they had no intention of doing anything with the dress and were just trying to wait me out) and had to go back to be told again how it wasn't their fault and given a chemical explanation of why the dress turned purple. really? do i care about how the dress turned purple all that matters was that it did in their dry cleaning store and i was upset, and rightly so, a customer of over 3 years. i believe the true measure of a good business is how they treat a customer when something actually goes wrong. i truly hope anyone who uses this place never has the misfortune of something coming back to them a little off because do not expect them to take any responsibility as professionals. more
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Additional information

  • Neighborhoods:

    Midtown, Clinton
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