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Paradise Cleaners & Shrt Lndry - 2 Reviews - 1635 17TH St, Denver, CO - Dry Cleaning Reviews - Phone (303) 292-4644

Paradise Cleaners & Shrt Lndry

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1635 17TH St
Denver, CO 80202
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(303) 292-4644
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Dry Cleaning

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I recently relocated to Denver from New York City and was looking for a stellar dry cleaner. I hoped to find that in Paradise Cleaners on 17th street, but that was not the case. I...

Too expensive, misleading 1/24/2008

I presented a coupon when I dropped my things off and they took the coupon. I assumed at that point it would be honored. When I picked up my items I was told that the coupon did not apply to my items because they were not dry cleaning -- they were ""laundry."" The coupon listed the things it didn't apply to and dress shirts were not listed. Nonetheless, I was left with a hefty bill. The bottom line is that I should have been told when I presented my items and the coupon that the coupon didn't apply, but I'm sure they didn't do that because they knew they would get more money out of me. This place is awful -- it's too expensive and they have no problem misleading their customers...the clerk even admitted to me that the coupon is misleading. If you think it's misleading, CHANGE IT! Cons: they have no problem misleading their customers more

The customer is not always right 10/11/2007

I recently relocated to Denver from New York City and was looking for a stellar dry cleaner. I hoped to find that in Paradise Cleaners on 17th street, but that was not the case. I used the same dry cleaners in New York City for 9 years and NEVER had a single issue. In the 3-4 months of taking my clothes to Paradise, I had 3 issues with them -- one inadequate cleaning to remove a simple stain and two lost shirts. I only recently noticed the 2nd shirt that was lost by them, as I hadn't worn it since I started visiting my new dry cleaners. Their system doesn't show that I dropped either shirt off, but it somehow had to have been lost onsite or at their plant. I have a small apartment and it's not in there at all so there's no place for it. What was worse was the flippant customer service I received from the manager/owner, I think it's Gary. Evidently it was my responsibility to check my pick-up before leaving the premises, but since it didn't appear to be in their system, I'm not sure it would have been there. I don't have a problem with this but generally suggest they provide a more detailed inventory list on their customer's slip when dropping off to help dispute charges. Gary indicated that he had double and even triple-checked both their store and the plant, no luck, and refused to entertain a conversation about even partially reimbursing me for my lost item, now lost items, again all in a flippant tone. I spend a lot of money on my clothes and expect that those who treat them will do so with respect and with me in return. Not the case with anything but Paradise cleaners. Pros: convenient location Cons: poor customer service more
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Additional information

  • Payments:

    Master Card, Cash, Visa
  • Neighborhoods:

    Union Station, LoDo, Northwest Denver
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