I very rarely seek out a forum through which to express a negative experience, but our experience with Paper Paper was so appalling, I felt it ultimately necessary to inform potential customers of the outright abusive treatment we received by the owner, Judy. Long story short, the printing my friend ordered for my baby shower invitations was not correctly formatted on the proof. The order, taken by a less than experienced clerk, was ambiguous and NOT what was ordered and she asked to have it redrafted without having to pay the $5 fee. Instead of assuming responsibility and redrafting it, we were told the ""printer"" (owner Judy) REJECTED our order and would not be printing the invite at all, and to come and pick up the unprinted invites. As anyone working with invitations knows, time is of the essence so this put us in a bad position. My friend went to the store with her 2 year old daughter in her arms to receive a refund for the prepaid printing, and Judy further debated this topic, insisting she was right and my friend was WRONG and told my friend that she didn't want to WASTE her time redrafting it only to have it rejected again. My frirend expressed how horrible her customer service was and she said, verbatim....""Don't let the door h*t you in the a** on your way out, sweetheart."" This was clearly beyond inappropriate to say in front of a child, let alone something appropriate to say to a customer.\r
After my friend explained this to me, I went to the store myself and told Judy she should be ashamed of herself for treating people so abusively. She could only repeat that my frirend was WRONG, and cited her ""29 years of experience and positive reputation."" I think you can see for yourself from the other postings, that Judy is quite mistaken. She's not only incapable of delivering customer service, she's the most abusive store owner I've ever encountered. Paper Paper should be avoided at all cost!!!!
Pros: Hard to remember after our experience
Cons: Abusive treatment