I visited our local Papa Murphy?s East Bremerton restaurant the evening of 12-2-10. As always I would call my order in so I can pre-heat the oven while I pick up my pizza. I called was placed on hold, a few minutes passed and then was disconnected. Brushed it off, called back and again placed on hold. This time before I had been disconnected I was able to place my order. Our Papa Murphy?s have a drive up window (which is very convenient, one of the reasons why I enjoy going to this establishment). I pulled up and waited, and waited, and waited, after of honking my horn knocking on the window to get the attention of somebody in side. At this point I became very frustrated and annoyed finally a young man came to the window did not apologize for the wait, but had a rude attitude. I can understand if they were busy, but they were not. In fact there was not a single customer in the restaurant I am disgusted in the customer service that I received from this establishment And debating if I will ever go back.