I was visiting a friend and Phoenix who had never tried Papa Murphys Take and Bake. I told her how good it usually was and she agreed to try it. We ordered a pizza about 7:45 on a Thursday night. The order taker said it would take about 10 minutes, but did NOT mention that we needed to hurry because they would be closing at 8 pm. We arrived to pick it up at 8:10. Although they were inside getting ready to close and could see me and hear me knocking, they refused to come the door. I then called them from my cell and ""Bryce"" said that no, they would not open the door to let us pick up the pizza we had ordered, (and had even preheated our oven before we left home). I asked who the manager was because I wanted to call and report them, and Bryce said he WAS one of the managers. That is the worst customer service I've experienced in a long, long time.