I have always loved Panera! The food is always fresh and the kitchen is always happy to make substitutions. The menu is really big for a sandwich shop. I order Panera to go for my office once a week and I think it is better to eat at the restaurant. I call the order ahead of time and it still takes about 15 minutes more than what they quote me. This happens almost every time, so I don't think that it was just a one-time mistake. I always check my bag before I go because they forget items about 25% of the time. It is always worth it to me though because the staff is so friendly and the food is so fresh and delicious! The restaurant is always clean. Parking can be hard to find close-by since it is in a busy strip mall area, but I always find parking. The cookies are to-die-for! The salads are always fresh and have fun ingredients! So, in short, great food, great prices, busy at lunch time, always check your to-go bag, and allow plenty of time for them to prepare a large to-go order!
Pros: Fresh delicious food, large menu
Cons: Forget items on to-go orders, to-go orders take a long time to prepare