I will never be back! I took my bracelet in to get clips and the associate lost one of my spacers. I asked her to close the bracelet before adding the clips and she argued that everything is threaded so it can't fall off. The charms may be, but the spacers aren't. She was reluctant to even help look for the spacer. These items may be a sale to them, but the products are sentimental to the customer. They didn't even try to make it right. I returned my purchases and I will NEVER be back, nor will any of my family that purchases charms for me.