The owner of this salon, Susie, gave me a terrible coloring job! I was lead to believe that she would lighten it 1-2 shades, but she left the bleach on too long (she said she thought I was in the bathroom, but never actually came out to see that I was not!). She also added some red to the bleach - which we hadn't discussed. She turned my medium-brown colored hair light orange! It was so bad that I went immediately to the store to buy hair dye to cover it up. The worst thing is, even though she admitted that she left it on too long (and it was now a hideous orange color!), she charged me $75 JUST for the color. What we had discussed that she would do was only $25! This stylist is NOT recommended, and since she is the owner, I can't recommend this salon.