Absolute disaster. No record of reservation. Seated us anyway, but at worst table there (5 ft. from hostess stand). Brought $25 gift certificate. We checked terms & exclusions carefully before making Valentine's reservations -- no exclusion for special occasions (several restaurants on the site DID exclude special occasions). Presented certificate before ordered. My husband's dry fajitas were unseasoned. Better fajitas at fast-food places, for 1/4 of price. My pollo poblano was same unseasoned, dry chicken, topped w/few onions & slices of poblano under greasy melted cheese. Bland rice & beans w/both meals. Tasted like straight from can black beans & minute rice w/few canned green peas. Finished horrible meals, exchanged gifts; we're ready for check. Husband goes to bathroom. Waiter comes, hands ME the bill & our gift certificate (he'd taken it w/him when we presented it before ordering) & says that they won't accept it tonight. Politely told him I intended to protest this, as I'd done my research before making reservations. There was nothing to indicate our certificate would not be accepted, & the time to have informed us that it would not be was before we'd ordered & eaten. Manager who'd been busying himself behind waiter stepped in, snatched check from waiter, held it out in front of him & said loudly, ""So you are telling me that you are not going to pay this bill?"" Tables cramped together; everyone turned to look. Told him I was saying I wanted him to honor the gift certificate we'd brought, nothing else. Husband returned; manager turned on his heels & walked off. We sat there, the waiter ignoring us; we had no idea what was going on. Went inside to look for the manager. Waiter then said, ""He's fixing it in the computer."" We returned to table; eventually were presented w/bill minus gift certificate. We were having nice time despite bad table & bad food, but conflict really ruined Valentine's dinner. Would not recommend this place to anyone.
Pros: on riverwalk
Cons: customer service, food, everything else