There are a couple reasons I won’t give a perfect rating to this business. 1)The cost of our visits. Every vet does charge the same, at least where I go, but it’s just one of those expenses that hits you out of the blue. “I’m sorry, how much did that just cost?” LOL And 2) when we paid over $400 for the doctor to fish out a foxtail in my dogs chin (pretty darn painful I might add) and nothing was found. Actually, some of it was for some antibiotics but that didn’t seem to help. Actually my hubby and his brother managed to get the foxtail out with success a week later. I have never worked in a vet’s office but it still sounds ridiculous to pay so much when a remedy is not reached for my dog in this circumstance. 3) When I took my very old cat (she lived to be 20) to the vet a couple years ago the vet suggested I get all this dental work done with her. There was nothing that needed to be done because of cavities but it was just preventative things which would cost a few hundred dollars. Needless to say I didn’t do it and my cat passed away in December of other causes.
Now that I got the bad points out of the way…. LOL
Up until last December we had 1 dog and 3 cats. My oldest had to be put down and I wanted to save her remains. It was a tough time because I was 36 weeks pregnant and I had Maddie since she was a little kitten. My hubby brought her in and the nurses took care of her. Previous times Maddie had been there they thought she was the greatest, they took a picture of her and gushed over how regal and beautiful she was so I knew they would take care of her. Well, a week later I had my son and we were in a financial crunch for a while with my new little guy around. During that time we were sent a bill from the offices and we couldn’t pay it for over a month. I never received another statement, but instead a card signed by all the nurses for Maddie. They also sent a booklet on how to grieve for your pet. I was taken back and very appreciative of that.
As for all of our other pets the hospital sends us notices for when the pets are due for there shots and they are treated very well. I never doubt the humane way they handle them. We just had a bad experience once and hated paying so much for it.