I was a server in High School and in College and I know what it takes to make customer's happy. Unfortunately, the "upper class" restaurant called The Palm let me down. This restaurant is not a standard $10-15 dinner. You have to purchase your meat separately from your side dishes. And no, salad is not included with dinner. I was looking forward to eating at The Palm. I had heard so many wonderful things about the place. However, dinner was below my expectations. My date and I had lobster and steak for dinner along with some other items. The total bill came to $150. In restaurants like this you are also paying for the service and atmosphere, but they must have been hiding that night. The food was served at room temperature (not hot and not cold). Our server rarely checked on us or refilled our water. She even had an assistant and it was like pulling teeth to get them to notice us. At the end of the meal, I had my date talk with the manager about our experience. Fortunately, she understood service was not up to par and a week later sent us a gift certificate for $50. I will give The Palm one more chance. If it wasn't for the manager, I would rate this restaurant poor, but her management skills will let me put it at "ok" for now.