We live in a one bedroom on the second floor ion the back of the building and any problems that have come up, they have taken care of immediately. Our apt is carpeted from a prior resident in the living room and bedroom, which I love. But, once we moved in I realized the carpet had some stains on it. I called the offices and they told me that I could have the carpets cleaned right away at no charge to me. They would have the carpet cleaners contact me. As soon as I hung up the phone the carpet cleaners called and scheduled an apt for that wk. It was all taken care of with no hassle at all to us. The next issue that arose was that our upstairs neighbor is rather noisy, waking us up and walks around her apt with heels constantly. We don' hear any noise at all from either of the adjacent neighbors. Anyway, I called the office and she said that I had to write a formal complaint and they would notify the tenant of a complaint. Well, almost immedately they sent her a letter and a copy to us as well, asking her to please put carpet down as NY State requires or she could risk being evicted. They took me seriously and took serious action immediately. I was very pleased. The one complaint is the super. He doesn't live in our building and is never around. He hardly ever returns my calls on my first try as well. He also isn't very flexible with what time he can come, only office hours basically which means that I have to be late to work or leave early. We really love our apt and we def have a great deal for our one bedroom. The rent increase that we got after our first year was way below what our friends were getting. We are very happy with the apt overall and plan to stay here for a while. It will be hard to give up such a great place!
Pros: low rent increases, quick to respond to complaints, reasonable rent
Cons: super stinks