I went in to get info on balancing my hot tub and purchase the chemicals. Walked in and wasn't greeted or anything. Went to the back corner to get some help, there was a very knowledgeable man that was eager to help...too bad the rest of the employees didn't mirror him. While he was mid sentence with me 2 other employees rudely came up and interrupted, not even excusing themselves... it was like I wasn't even there. Maybe they don't care or realize that a paying customer is what pays their bills. I would never go back there again. I am looking to replace my current spa within the next year to a much larger one. I have decided I'll spend my $10,000.00 somewhere where they actually want my business. I'd go to Leslies or an independent if I were you. Don't give these jerks your money.