My partner bought a $900 bike from these guys, when we went in to shop for the bike we stood around for over an hour with only sporadic service, they would answer one question, disappear, reappear ten minutes later answer one more question, disappear and on and on until finally I had enough an grabbed a guy to take our order (the bike had to be special ordered). There were four other customers standing around waiting for help, at least one walked out. As it turns out there was a guy buying a $3,000 road bike and he was getting just plenty of attention from three different employees. Anyway, as I mentioned, the bike was special ordered. When my partner went in to pick it up, same thing, nice but too busy to focus one task and complete it. She stood around for 30 minutes trying to spend $900. Well, she got the bike home and lo and behold they didn?t build the bike to spec, two chain rings instead of three, stepped down components and a damaged (looked used) rear derailleur. I don?t know if this is incompetence or dishonesty, but I do know this is the worst bike shop I have ever dealt with. I guess all those other good reviews are employees or they bought $3,000 bikes. Spend you money somewhere else. Update: It turns out that they ordered the 2007 model rather then the 2006 model that we had come in to purchase. Obviously not dishonesty, but since we stood there looking at the 2006 catalogue, talking about the 2006 model one would think they would order the right bike. This just underscores the experience as disorganized and unfocused. They are ordering the right bike after spending a lot of time trying to convince that two chain rings would be just as good. I?m moving my rating up a notch.
Pros: Friendly if unorganized staff, parking lot downtown
Cons: Incompetence, disorganized, bad service