I love the appetizers at PF changs, but after that this place falters. I have been to numerous PF changs probably 15-20 times, the one at Cumberland has the worst service I have encountered. I dont blame the servers as i have had contact with the manager that works when we usually go, Sunday nights. It is obvious he is the reason for the service failure. Tried the New york strip special, came out sliced, raw, cold on cold bok choy on a cold plate, after returning it he said ""that is how it is supposed to be served"". So I ordered chow fun instead, what does he do? He brings out the same steak hot and says ""I just wanted you to know the kitchen can cook it right"". Bravo kitchen! Our next visit we just ordered appetizers, took two hours to get out of that place, ordered pork dumplings, ran out, sent another order of shrimp dumplings, that took 20 minutes, server had to mention how someone in the kitchen screwed up and didn't tell him they ran out. Service begins and ends in the kitchen, but a failure of a manager doesn't help either. Don't bring friends unless you want them to see your red cheeks of anger.
Pros: appetizers, atmosphere
Cons: service, rocky kitchen