After the shop broke a part in fixing my window and kept it two extra days, I called to check the status with Scott. He was irrational, unprofessional, and super-sexist. When he said the car still might not be ready Monday, I told him that was not acceptable--they'd said the repair would take a few hours! I said he should provide a loaner or a rental. When the delay first occurred Mike had offered a rental car and I declined b/c I didn't need the car until Tuesday. Scott refused to provide one and said it was not his fault the part broke. (I'll get to that.)
I never raised my voice, but Scott kept saying I was threatening him, yelling at him, and not being ""ladylike."" He began insisting my husband call him. I brought the car in and said he'd have to deal with me. So he suddenly decided he didn't want to fix the car anymore (even though the car doors were in a hundred pieces at his shop). He said to come get it b/c he didn't like ""the way I was talking to him."" I was never rude at all, but when he began threatening to not finish the work, I did tell him that if I had to come take it elsewhere, he would be paying those costs and we'd deal with it in small claims court. Then he started waffling and said he hadn't DECIDED whether he'd fix the car b/c he didn't ""like me."" Then he threatened to raise the price and charge ""bay rental"" while my car was there (those amounts weren't included in the estimate and it would've been illegal to add them w/o my consent). And he kept on insisting to speak to my husband saying that I didn't ""understand what was going on."" I told him that in 2012 it is against the law to treat women differently and only do business with husbands--so he had to speak with me. But I literally never raised my voice or said anything rude except letting him know that he'd face legal action if he refused to finish the work they agreed to do.
During 2 separate calls, he hung up. Finally, I guess he'd had enough dealings with womenfolk and took it upon himself to look up Cliff's phone number and call him while he was 3000 miles away on business and didn't even know I was getting the car fixed. Scott then refused to speak with me any more. Cliff told him to deal with me but Scott just hung up every time I called--like an unprofessional, crazy child. Eventually Cliff spoke to him so we could at least get the car back. He told Cliff he'd finish the work IF he could leave the car on the street Tuesday night and I'd only pick it up after the shop closed. Apparently he was afraid to even face me.
In addition to being crazy, he was also dishonest. I asked the name of the broken part and he said it was a ""roller"" that had gotten brittle b/c the car was old. After he hung up, I called a local Ford dealer and they said rollers come WITH the part I was replacing and weren't sold separately. Another dealer said the same. The brittle ""old"" part they broke was actually part of the brand new item they'd ordered for me. I also asked the dealer what other parts might be needed. He said the only other part it COULD be was a ""spacer,"" but those were in stock for my car's model and available same day. So there were several lies and/or unnecessary delays.
I'd warn everyone (especially women) to stay away. Scott has no respect for women and sexist mechanics jack up prices (as he threatened to do to me) or suggest unneeded repairs--especially if he doesn't think you ""understand what's going on"" or aren?t ""ladylike"" enough. The Bureau of Automotive Repair had me submit a written report about his practices (esp. the failure to provide a written estimate, his threats to increase the price mid-repair ""because he didn't like me,"" and his outright refusal to complete the repair while the car was in pieces). They're going to investigate. Until then, steer clear. This isn't a place that cares about your time. And they're not going to be straight with you--especially not if you're a woman.