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Overson Roofing - 79 Reviews - 2942 N 24th St 114-403, Phoenix, AZ - Construction & Repair Reviews - Phone (503) 862-7717

Overson Roofing

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2942 N 24th St 114-403
Phoenix, AZ 85004
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(503) 862-7717
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Reviews

( 71 )
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Best

have recommend them to many in Paradise RV park. very pleased with work and follow up inspection.

Worst

Doubting quality of the roof repair due to other things that have happened due the aesthetics following the repair: paint on the wood they replaced does not match trim already in ...

very pleased 2/21/2017

have recommend them to many in Paradise RV park. very pleased with work and follow up inspection. more

Professional company. 2/8/2017

Overson were efficient, responsive and did a great job on our roof. Would have no issue referring to friends. more

Excellent service 2/7/2017

My roofing job was small but the company showed up on time, completed in 3 hours and hauled all debris away to make it look like no one had done anything. The job is PERFECT and I can highly recommend Overson Roofing to all customers needing an excellent roofing job. more

Thank you Overson Roofing 1/9/2017

I work in property management so work with multiple roofing companies. During a recent rain storm I had a report of a roof leak that required multiple quotes. Overson provided a fair price and detailed report so we hired them. The communication with Emily was exceptional and they kept in contact with me during the entire process. Will definitely be bumping Overson Roofing up to the top of my vendor list. more

Poor experience - I would not recommend 1/5/2017

After doing the research one is supposed to do before hiring a contractor, I came to the opinion that Overson Roofing was a high quality, high touch organization with prices that are competitive if not slightly higher than average. I received bids from 3 companies with Overson Roofing modestly higher than the others. The customer service received from their estimator, Joey W., was also above average. Seeking a good experience I was willing to pay the premium and signed the contract with Overson. The ‘good experience’ ended there. Multiple delays (some caused by weather), lack of follow-up/communication/ownership, and two return trips (thus far) to fix their repairs mark the remainder of my experience. The job was modest, replacing a 20’ asphalt roof and fixing a small leak on the main roof, yet the contract was signed over 2 months ago and they were on my roof again this morning. The issues I had I feel could have been avoided; 1) complete the job right the first time, 2) issues can/do arise so ensure same day/next day follow-up to address any issues. 3) Employees should take ownership of problems and see them to resolution. Every employee I spoke with, 7 in all, was courteous. I’d like to commend Overson employee Gabriel for being the one employee I felt took ownership of the repairs. I would not recommend Overson Roofing at this time. RESPONSE FROM Overson Roofing: We pride ourselves on our customer satisfaction and it is beyond disappointing that you did not receive the highest quality of customer service. Our goal is to complete every job in a timely manner with precision and accuracy from start to finish. Although this is not always achievable due to various circumstances, we will make every effort to correct any problem that may arise. It is company policy that we follow up with our customers upon completion of the work and we apologize that your job was overlooked until the following week. We would like to thank you for bringing these issues to our attention so we may better ourselves as a company. more

Maybe a little better job 12/10/2016

Doubting quality of the roof repair due to other things that have happened due the aesthetics following the repair: paint on the wood they replaced does not match trim already in place. The tiles replaced seemed misaligned at first, they readjusted. They dripped paint on the stucco and came back to paint again - very visible splotches now. Also seemed to have dripped on shade screens and wiped off. Dropped a handful of nails and staples on driveway even though they should have inspected for those. Expected Mr. Overson to do final inspection. Nice, nice people but workmanship - not sure. more

Outstanding experience!!! 11/10/2016

I had an outstanding, professional and friendly experience from beginning to end. They did an excellent job. Their crew was neat, on time and polite. I will recommend them to all my friends. more

Great experience from beginning to end. We highly reccomend Oversons 9/7/2016

Great professional experience from the beginning with Jan Overson to the end with the construction crew! more

Top Notch Roofing Company! 8/16/2016

Overson Roofing provided exceptional service, expedited and professional work and above all integrity on our project. Nothing was left incomplete from tear off to clean up. Stellar company bar none. more

Excellent Service 4/25/2016

Overson Roofing was excellent! Great customer service, eye for quality and very fair pricing. We appreciated working with Overson very much! more

First Class Company From Start to Finish 4/18/2016

We live in a home that has a tile roof and we have a rental home that has a shingle roof. Overson Roofing replaced both of our roofs. They are a first class company from start to finish. The office staff is professional, friendly and extremely knowledgeable, The roofers did an amazing job. They are craftsman who do quality work and take pride in everything they do. We cannot say enough good things about Overson Roofing and we highly recommend them to anyone who is looking for a roofer. more

Great Service - Quick Repairs 4/18/2016

Everyone was easy to deal with and fast at getting the roof repaired as needed prior to the house closing date. Thank you all for your help!! more

Customer service experts! 4/13/2016

My total experience with Overson Roofing was excellent. I first heard about them on Angie's List. I had them come in to replace my roof, and everything turned out perfect. There was just a small problem with the bird guard that they put on, and they came out three different times (twice, at least) to make that right. And I was just really impressed with that. I have never met people like that in my life with that level of customer service. They truly do everything to please the customer. And everyone of their people is pleasant. They leave your yard and surroundings absolutely pristine that you couldn't tell that anybody has ever been there at all. So all in all, I just think that they're outstanding. I would definitely consider them to do your roofing. I was very pleased and I would use them again in a minute. They're wonderful. more

Over all satisfied 4/13/2016

Very satisfied with the job and crew more

Roof Inspection 2/26/2016

I met Jan Overson today for a roof inspection.He was very courteous and helpful. I would recommend this company. more

Over all experience was great 2/24/2016

Tracy was my point of contact which made the roofing experience more pleasurable. I want to thank Tony for recommending your company, Lincoln for explaining the roofing process and giving me the best price for the work my roof needed. Of course a huge thanks to Tracy for providing me with the best customer service possible. more

New roof looks great. Cleanup could have been better. 12/2/2015

All Overson people were polite and responsive. The job happened pretty much on schedule and appears to be very well done. I had to clean up quite a bit of broken tile, some trash and a few nails. Oil spots on the driveway from trucks and forklifts were partially removed by power wash, but some remain to be cleaned up. more

Excellent 10/9/2015

A pleasure to do business with. Over son did two different repairs and both were great. The crews were on time, polite and knew their business. Definitely recommend. more

Excellent Service 10/3/2015

Jan came over to my house to give me a bid on the damage we got during one of our last storms. We had just been told a couple of days prior that we would need a new roof so I was pleasantly surprised when Jan said he could replace the tiles for a very reasonable amount. I will never use that other company again. I even passed on Jan's business card to our landscaping company that has many customers looking for a good roofer. Thank you! more

Excellent Work from beginning to end! 10/1/2015

After getting several estimates for cracked tile, Overson roofing came out and gave me an estimate to replace up to 30 tiles. A competitor came out after Overson roofing and informed me they would have to replace the entire roof that covered my patio. As I stated above, Overson roofing said they only needed to replace up to 30 tiles. From the initial estimate with Jan, speaking to Emily in setting up an appointment to schedule, Tracy coming out to my property to put me at ease with replacing the 30 tiles versus the entire roof (told by other competitor company). I was very pleased and glad to finally have this project completed. When the crew showed up, consisting of Ronnie and Miguel; they did a phenomenal job. There was a bit of a hiccup, which was not their fault; called the company for assistance. The company sent out Gilberto, Superintendent, who assisted in getting the hiccup completed in the same day. They could have charged me extra for this hiccup which was caused by someone else’s error, but they did not. I will definitely use this company for anything else I may have pertaining to my roof. I would highly recommend them to anyone looking to replace their roof or anything else pertaining to the roof. Thank you again Overson Roofing for a job well done! You guys ROCK!! S. Mason from Gilbert, AZ more
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Owner Message

  • Give Overson Roofing a call today for great prices and quality service. We look forward to hearing from you!

Additional information

  • Hours:

    Mon-Fri 7am-5pm, Sat 9am-5pm
  • Neighborhoods:

    Central City, Downtown Phoenix, Camelback East
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