After doing the research one is supposed to do before hiring a contractor, I came to the opinion that Overson Roofing was a high quality, high touch organization with prices that are competitive if not slightly higher than average. I received bids from 3 companies with Overson Roofing modestly higher than the others. The customer service received from their estimator, Joey W., was also above average. Seeking a good experience I was willing to pay the premium and signed the contract with Overson. The ‘good experience’ ended there. Multiple delays (some caused by weather), lack of follow-up/communication/ownership, and two return trips (thus far) to fix their repairs mark the remainder of my experience. The job was modest, replacing a 20’ asphalt roof and fixing a small leak on the main roof, yet the contract was signed over 2 months ago and they were on my roof again this morning.
The issues I had I feel could have been avoided; 1) complete the job right the first time, 2) issues can/do arise so ensure same day/next day follow-up to address any issues. 3) Employees should take ownership of problems and see them to resolution.
Every employee I spoke with, 7 in all, was courteous. I’d like to commend Overson employee Gabriel for being the one employee I felt took ownership of the repairs.
I would not recommend Overson Roofing at this time.
RESPONSE FROM Overson Roofing:
We pride ourselves on our customer satisfaction and it is beyond disappointing that you did not receive the highest quality of customer service. Our goal is to complete every job in a timely manner with precision and accuracy from start to finish. Although this is not always achievable due to various circumstances, we will make every effort to correct any problem that may arise. It is company policy that we follow up with our customers upon completion of the work and we apologize that your job was overlooked until the following week. We would like to thank you for bringing these issues to our attention so we may better ourselves as a company.