STAY AWAY AT ALL COST!\r
This company only offers a steep bill, possible damage, and horrible customer service with no resolutions. On July 4th my garage door broke. My wife (who was 9 months pregnant) was due to go into labor at any moment. I called Overhead Garage Door from Sioux Falls, SD and explained to them that my garage door was broke and needed repairs. Both vehicles were trapped in the garage leaving my wife and I in a very tricky situations if she went into labor. Jeff (the employee) showed up at noon and looked over my garage door. He first (very rudely) explained to me that since I tried to get the garage door open myself that I turned a 15 minute fix into a 45 minute fix. He proceeded to release the tension from the springs located directly above the garage door. He used two medal rods (each rod was roughly a foot long) to do this. Jeff then left one of the rods attached to a spring and started to wiggle the garage door. The rod shot out from the spring and hit my 2008 Audi A4 and placed a huge dent in the hood. Jeff quickly looked at me and said he wasn’t responsible for any damage done, and asked if I had anything to cover up the vehicles with.\r
Jeff worked very quickly to get the garage door open so he could leave immediately. After the garage door was open I asked him what he was going to do about the dent. He again (very rudely) explained to me that he wasn’t responsible and should have walked away from the job. Jeff decided he would contact his manager Joe (service manager) about the issue. When business hours were almost over (that same day) and I still hadn’t received a call I quickly reached out to Joe (the service manager) about the issue. He too explained to me that they weren’t responsible for the dent, and I would have to contact my insurance company. I asked Joe if I was going to be charged for the service and he didn’t have an answer. I asked if I could speak to the owner (Jo T.), and he transferred me to her voicemail. I had to call another garage door specialist to come over and fix the garage door since Jeff didn’t fix it before he left. \r
The next day Jo returned my call and asked me what my deductible was. I explained that my deductible was $500. Jo said she would only cover that amount. I took my car to get it repaired, and the total cost was $575.10. Again, Jo T. (owner) only paid $500, and then charged me $98 dollars for a service charge. Again I contacted Jo T. as to why they charged me a service charge. Jo said that if I would have contacted them again they would have come out and fixed it at no additional cost. In the end Overhead Garage Door cost me $173.10 for a dent in my vehicle and a garage door that wasn’t operational.