I love the food at Outback. But we've had problems with the service. One of my friends even works there, so when we can, we try and go and have her as our waitress. Like the other poster said, steaks have come out overcooked, and we've had to remind the waitstaff of what we ordered, because we didn't get it. In particular drinks!
Another instance we specifically asked for a waiter, and after an hour wait, they still sat us in the wrong section across the room. He was incredible! I wished he still worked there, our glasses were never empty.
Once the service was so bad, without us even complaining the manager gave us a gift certificate to come back.