please save yourself your sanity and go somewhere else. Dr. Orlando is way to busy to see any new patients. On average I have been told I could have an appt 3 weeks out or longer. That is only the beginning. His staff does not care about a single person. They would rather sit there and tell you how much you are taking up their time, them rather than listen to their paying customer and resolve the problem. I have never dealt with such ignorant, incompetent, illiterate, snotty woman in my life. Never thought I would say how much I miss having Kaiser. After being told off by the office staff as if I wasn't the one in pain and needing a referral to get out of their office. Its really a shame because Susan, the nurse practitioner is amazing and so great. Dr. Orlando just lost all credibility as soon as you have to deal with his office staff. Not worth the headache (literally) Save your time and money and go somewhere else.