i am going to cancel all the contract with them,no matter what they said, very poor customer service, i agree with HattieW says....when the man come inspection, they don't have get all treatment with him, and no bait too. sorry you will be lost all coustomer in the raleigh area,....don't even belive Orkin's triple GUARANTEE!!!! CANCEL SERVICE ,CANCEL SERIVCE! and all my family's restaurant all the got same problem with them. i will recommend to triangle pest control.