Let me be perfectly clear- this is a good place. Prices are a little up there, but the quality of food backs it up. I like to go early to avoid the wait, but since this unfortunate economy, it's not as thriving as it used to be. I've been a semi-regular customer for a few years. I was in 2 weeks ago in fact. What I like most, besides the GREAT coffee and food, is the atmosphere. I swear, the place hasn't changed in years. I guess I'm not big on change so it appeals to me. There are so many great things about this family owned establishment, I have only one con- customer service. I'm not singling any one of the ladies out, I've just noticed a swift decline in the way they used to genuinely care about the title of ""customer service."" I don't mean to speak poorly of employees, it just lacks the appeal it once had. If an employee or supervisor reads this, I would suggest some kind of workshop, or lesson on the extreme importance of caring for customers. That's what keeps people coming back, besides the food, of course. If I am speaking with complete honesty, I would rather enjoy my meal alone in silence than listening to, at times, very inappropriate discussions, vulgar language and the lack ( and laughs) of caring for customers. It's a place worth going to, but I was very disappointed in the majority of the staff.
Pros: Good food, Good Ambience
Cons: Poor Customer Service, Lack of Care, Parking, Long waits on the weekends