Being a customer to a new chain in Broomfield, I decided to try a change and support the small business owner. I stubled accross the Original Cigar Store while running errands. I am so glad I chose to get out of my normal routine and try something new. The selction, the knowledge, the staff is just amazing. The building is very clean and has a private area to sit and smoke. It is a great casual place with no hounding sales people who have quotas to meet, nice! (To all chain stores, take the hint from this place.) The customer service agents are down to earth people with you in mind. I was greeted with a smile, told to take my time and if I had any questions ""just ask"" and they would be happy to assist me. No one watching me and breathing down my throat and telling me what I need. I was looking for a particular brand (hard to find one, and this place only had 3 left )and the sales-person got on the phone and found the product and even offered to have it delivered to my front door, as I live a few miles away. The sales-person said ""being with the crazy economy, we don't mind having it shipped to your door to save you a little gas money"". What! in this day and age a company willing to go above and beyond to save me money, WOW! It was not the grim response you get in most places no, we don't have it o'well. It was genuine and a very nice jesture, of going above and beyond. I ended up purchasing more than I expected and plan on using this place for all my cigar needs. You have a customer for life, no matter how far of a drive it is! To all the real cigar smokes out there, do shop at this place as it is well worth any drive. The way they take care of the consumer is well worth it. Thank you to the Origianl Cigar Store for being such a fine establishment and I am willing to spend some of my hard working money in your shop.
Pros: Great staff, friendly service, fast service, above and beyond customer service.
Cons: I wish their were more of these stores.