The owner, Ben, is very straightforward about his products. I bought a used air cleaner and after researching it online, went to his store to get the cleaner I needed and to get answers about taking it apart (which parts were user-serviceable and which weren't). He was honest with me about what was essential and what was optional and showed me how to take it apart. Now, several months later, I was able to purchase the part I now needed over the phone to be picked up by my husband. I had more questions and he was excellent. I recommend both the Oreck product and this particular dealer. Worth every cent.
Pros: best air cleaners and vacuums
Cons: prices on the high side (but worth it)