Needed a home theater installed. Rob showed up after 8 in the evening, more than 8 hours late, and ""wanted to get started."" Fortunately my husband was home. Rob from Orbital said he was an engineer. Spoke to my husband who said he wouldn't trust him to change a lightbulb. Rob started rambling about all sorts of nonsense and wanted to start taking apart a brand new TV to get a better picture (there was nothing wrong with the picture). My husband pretty quickly got him out of house. Be careful!