I had the pleasure of documenting a bride and her group of bridesmaids as they prepared for her wedding; everything from making the bouquets to getting hair done. Unfortunately, approximately 30mins before the hair appointments, the bride gets a call from Orange salon’s receptionist stating they would not be accepting credit card payments- cash only for the 4 appointments.
Much to my delight the bride handled herself very calm and composed, but still stating that there was just no time/way for her to stop for the cash payment without being late to her appointment. The phone call ended with the receptionist saying someone from Orange would call her back as the bride was still on her way to the scheduled appointment. Time had passed and the bride anxiously called her stylists Ashley at Orange to see if the problem had been resolved. Unfortunately it had not, nor were they making “plan B” arrangements.
As a quick solution the bride was willing to drop off a bridesmaid for the first appointment time slot meanwhile going to a bank to get the salon’s cash payments for the rest.
The bride had found the solution to the salon’s mistake/shortcomings on a very important busy day. Ashley at Orange on the other hand was not pleased and claimed the bride had been rude to the receptionists and that the bride and her group did not need to come into her salon… As the bride asked Ashley why she felt this way Ashley showed no remorse to the situation, claiming the receptionist was left in tears… this could not be further from the truth as I sat there while the receptionist was on the phone with the bride.
This salon has no sense of customer service, they show a complete lack of integrity, and Ashley herself obviously has no pride or concern for her career.
Please beware of this establishment for any and all important event hair styles/cuts!