To me, it seems they don't really know how to make a perfect pair of eye-glasses. They used wrong type lenses for my wife's glasses and didn't even know it, and also mine were all deshaped and lenses were poorly fitted to the frame. it took about a month to get them done right, and it took more than several visits and we had to argue every time since they were not willing to solve the problems. My wife ended up getting another pair at WEAR soon after because the glasses this store made were too poor in quality to wear. If you want a personalized service with a good selection of designs, go to a place like ""WEAR"" in River North gallery area. Otherwise, those popular eye glasses chains would make a lot more sense than this place.
Pros: Well.. it was close to my work.
Cons: worst product, worst service ever experienced at an eye glasses store.