We dropped of our 5X8 gold ***** and fairly new area rug to the Layton Ave, Milwaukee WI. One Hour Martinizing to get cleaned. The rug is less that 1 year old and we paid $300.00 to purchase this rug. The reason for the rug clean was because my brother's dog threw up on our rug. I cleaned it pretty good but still wanted to get a professional deep clean on the rug. I thought that by sending our rug to One Hour Martinizing that would happen. I called ahead of time to see if they had any specials. The girl who answered my call told me that she would give me 50% off up to $25.00 on my rug cleaning. When I sent my husband to drop the rug off they charged us full price, $95.00. I called the store to remind them we were supposed to receive a special, the girl at the desk (which by the way is the girl I talked to originally) told me that a new girl answered my call that day and that she had told me the wrong information and that they couldn’t honor that discount. I was upset, but I said ok I understand and moved forward. We didn’t receive the rug back until over 2 weeks later. When we got the rug home, it was in horrible condition, worse than when we originally sent it in. The rug smelled terrible, the area that had the dog accident on it was as hard as a rock (it wasn’t like that when I sent it in) There were crumbs of my dog's treats falling out of the rug. I took the rug right back to the store. I showed the store clerk the problem areas and even while I was in the store we were picking stuff out of the rug. He agreed that it wasn’t cleaned up to standards and they sent it back in. I picked up the rug again last week and the same story. It seems like nothing has been done to the rug. The rug is in poor, poor condition. All of the shine was stripped from the rug; the material on the rug is now very fuzzy where it used to be very sleek and soft. The rug has a terrible smell to it, even brushing my hand on the rug my hand smells once I remove it. The problem area where the dog had the accident is still extremely hard. The store manager told me that I could send it in and file a claim. He said I could request to get reimbursed for what I paid for the rug ($300.00) and what I paid for the cleaning services ($95.00) I received a called from Sue Richards (General Manager) today, 3/10/2014 regarding my claim. She was extremely aggressive and argumentative during our phone call. Her suggestion was to send the rug in again to get a deeper clean and to try to remove the smell. I told her that no matter what cleaning technique they used that the rug looks terrible now. The rug looks old and dingy, not like the rug that I originally sent in. She told me that no matter if they cleaned my rug or if a different company cleaned it that it would still be ruined and that’s all she can do. I also mentioned that if I had known that it would be ruined that I would of cleaned it myself, her reply “well then it would of still been ruined anyways because the area where the dog threw up would look different than the rest of the rug” Sue did not make any sense or give me a satisfying resolution the damage this company has caused on my rug. I actually had to ask her numerous times to please stop arguing with me. I have never encountered a more unprofessional “general manager.” I am dissatisfied beyond belief and I would like this to be taken care of immediately. I have now lost the money I originally paid for the rug and the money I spent to get it cleaned. I had to go out and purchase a new rug because this rug is not fit to be in a home. It is so smelly and in such bad shape I wouldnt even want to have it in my house.