called 303-935-5495 to make an appointment for routine AC maintenance. first available date was three weeks out. booked a 4 hour window from 2pm-6pm for Monday 6/27.
on 6/27 at approx 4pm they called to say they would NOT make the appointment due to a number of ""emergency"" service calls, for people who had no air. the high temp today is 77 degrees. there is NO air emergency today. i was advised the next available appointment is AFTER JULY 5th. this is outrageous and unacceptable. it is beyond ridiculous that i would wait three weeks for an appointment then expect it to be acceptable to bump it out another ten days. i asked for an appointment this week & was told they could book on friday with NO guaranty that the appointment will not be cancelled once again. if appointments are routinely subject to cancellation, i should have been so informed when i made todays appointment three weeks ago. the impression is that they could care less and have no interest in business or customer satisfaction whatsoever.