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Once Upon A Child - 8 Reviews - 25028 Center Ridge Rd, Westlake, OH - Retail Shopping Reviews - Phone (440) 899-1100

Once Upon A Child

25028 Center Ridge Rd
Westlake, OH 44145
(440) 899-1100
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Once Upon A Child - Westlake, OH
Once Upon A Child - Westlake, OH
Once Upon A Child - Westlake, OH
Once Upon A Child - Westlake, OH
Once Upon A Child - Westlake, OH


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I have never written a negative review before, but I am so angry about how I was treated when I visited this store today. I recently moved to Westlake and had never been to this ...

Neat place for "second hand" stuff 11/5/2007

I visited OUAC this past weekend and found some great clothing for the winter for my kids. I really appreciate the brandnames and especially their pricing. Some of the clothes I bought still had the tags on them. They also have great toys for a fraction of the cost of new toys. I would add only that, is not a play gym for the ladies who work there to babysit your children. They can't help me if they are supervising your kids. more

I will never set foot in this store again.... 10/8/2007

I have never written a negative review before, but I am so angry about how I was treated when I visited this store today. I recently moved to Westlake and had never been to this store. However, I had frequented "Once Upon a Child" stores in Arizona on several occasions to sell and buy children's clothes and was always treated very courteously. Today, I waited 5-10 minutes as I juggled a pile of clothes that I wanted to sell and my two year-old, while a woman who later identified herself as the manager and another worker ignored me. No one else was checking out, but apparently they were too busy to greet me. When they did ask for my clothes, I gave them to them and proceeded to look around the store while my two year-old played quietly in the designated play area. They argued loudly about whether to accept my clothes with the manager at one point saying that a jacket I brought looked like a "clown outfit." Come on. Believe me, I have no expectations of all my clothing being bought, but please be professional during the decision-making process. You are not Neiman-Marcus buyers. They called me over to talk about what they were going to buy and I took my son with me. The manager then yelled at him for touching an exersaucer that was sitting right under the cash register. can't expect kids to keep their hands off of a toy that is located right in the middle of the transaction center. My son then noticed a Wiggles car in the toy section and went to go grab it. I went with him after receiving my cash and he was sitting on the floor pushing the car. He was not in a main thoroughfare for traffic in the store and was not being disruptive which believe me, he can be! I was debating whether to buy the toy, when the manager then decides she has to walk through the toy section to carry some items to the back of the store and starts making exasperated noises and stomping her foot like a two year-old, apparently because she thought he was in the way. At this point, I am ticked and follow her to ask her if she is the owner. After a tense encounter in which I tell her how rude she has been to me and my son and remind her this is a children's store, I manage to get the owner's name out of her. She then goes on a tirade about the fact that my son was touching the toys and I should have kept him in the children's play area. UNBELIEVABLE! This woman needs a new career that does not involve dealing with kids and the owner of this store needs a wake-up call about the effect this woman is having on the reputation of her store. Apparently, I am not the only person to feel this way. When I went to pick up my daughter from school, I was talking about my encounter and four other women told me of similar experiences at the store. more

OUAC does not stink......... 6/30/2007

I have frequented OUAC in Westlake on numerous ocassions and have always found the women who work there to be extremely friendly, very helpful, and wonderful with the children. While shopping in the store I have seen some children abuse the toy section, running and screaming thru the store, and messing with the equipment that is for sale. Meanwhile the mothers of these children are ignoring their kids running rampant in the store and doing whatever they want totally unsupervised. I sympathize with those women who work there who have to put up with these mothers who feel they can just ignore their kids while they shop. It is a matter of total disrespect. They could not do that at any other retail toy store. Disrespectful children in the store and mothers who ignore them makes shopping rather unpleasant sometimes for others. OUAC is a wonderful shop with great namebrands, great items, great prices and a great staff! more

This place stinks 5/22/2007

I wouldn't shop here again if you paid me. The women who work in the store are rude. It is a kids resale shop and they have a play area set up but they still are mean about the kids playing. I thought it was put there so moms could shop without the little ones tugging on them constantly. If you don't want kids to play in your store, DON'T put a play area up! Their clothes are over-priced and they are so picky about what they purchase. Yes, it's nice to get brand names but I am happy as long as the clothes are cute, fit right and are a good value. These women should have a reality check about how they interact with people, I know I am not the only one who feels this way. I've had a lot of people tell me the same thing........... more

nice used clothing 7/29/2005

I have been here several times to sell clothing that my daughter has out grown. they give you half of the price they will sell the product for. They sell used designer children clothing and toys. the staff was very friendly and helpful. If you like designer clothing ,but don't want to pay the price this store may be for you. more

Really nice used clothing for children 6/27/2005

Once upon a child has clothes and sometimes baby furniture. The clothes all look like brand new, and they even carry some new items. I was impressed because the quality of the clothes they carry is exceptional. They have toys, strollers, high chairs and basinets. They buy clothes, but the clothes have to be in excellent condition and they are very choosy in what they do buy. You might want to call first to see if they are accepting whatever you may have to offer for sale. more
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  • This recycling shop for ""kids' stuff with previous experience"" buys and sells gently used children's clothing, equipment and furniture.

  • 8/2/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon - Sat, 10am - 6pm; Sun, noon - 5pm
  • Payments:

    Master Card, Visa