I read the reviews about Once Upon a Child years ago and then, they were mostly unfavorable. I shopped there and consigned dozens of items there despite the poor reviews. Over the years, I have encountered a rude employee or two while there, but I am not the type to complain, so I just dismissed it. I CAN NO LONGER dismiss the fact that I was treated so poorly at Once Upon a Child in Franklin. I spend about $800-$1000 a year at Once Upon a Child in Franklin and I have 4 children. I will never, never set foot in their store after the way I was told that they could not hold my bin of items even long enough to let me shop to consign as they didn't have room. They are a consignment store and they have stiff competition in Franklin, TN. Then, I asked to exchange a pair of jeans that I purchased for my daughter that she had not worn because they had been hemmed by the previous owner and were too short. I was told that I could not even exchange them because I did not have a receipt. The manager, LuLu- or however you spell it- gave me the rudest look and pointed to their policy sign. I'm all for policy, but if you are going to ruin a sale, then I think that you should find a way to make the transaction work. Good Luck Once Upon a Child in Franklin, TN in finding 3-4 regular clients to replace a family with 4 children to clothe.