I called On Time Electric this morning to repair some issues I was having with electrical outlets in my kitchen and bathroom.
The person I spoke with on the phone told me that they charge a $59 trip charge and when the electrician arrives they will diagnose the problem and give me a price for the repairs. I agreed and scheduled a meeting.
When the electrician arrived I told him what was happening and he prepared a proposal for $229 (without really looking at anything) which he said would be for doing the diagnosis and then he would give me a price for doing the repairs. I explained to him that the person I spoke with on the phone earlier told me that they would do the diagnosis and then give me a price for the repairs and never told me they would charge for the diagnosis. He then told me that is just the way it is.
Needless to say I wrote him a check for $59 and asked him to leave. I also told him that I would share my bad experience on the internet. I then called the main office number and explained the issues with them and they said they would have someone call me.
About 30 minutes later I received a voice mail message from John Karbowski (I assume the owner). In his message he stated I was misguided and they never told me that the $59 would cover all of the repairs which I never said in the first .
I then called John back and when I told him who I was he abrubtly stated that he saw my review on Google and he was calling his attorney. He then called me an "a**hole" and hung up on me. I tried to call him back a few times to explain my side of the story but he did not answer his phone.
In closing, I feel like the intial person I spoke with at On Time misrepresented the charges to me and based on my short and very unprofessional experience with the owner I would highly recommend anyone considering using this company do their due dilligence before doing so.