When I first started taking my dry cleaning to On the Spot, I was very impressed. The service was always fantastic and the customer service was excellent. The have always done a great job in taking care of my clothing, abut as of late, the customer service has gone down the tubes. The seem to have had a high turnover rate, because there is always someone new behind the counter who has no idea what they are doing. There is always a line of 3 or 4 patrons and only one of the three cash register going, There are also at least two employees behind the counter trying to "look busy." If you are not in a hurry, or looking for great service, give On The Spot a try. I guess for a 1.50 an item, you at least get dry cleaning at a great price.