I had a dental emergency and the woman I spoke to in the office was wonderful. But she was at their other office up North. The Jollyville team are dreadful. Running an hour behind time, when I was finally ushered back to see a dentist, it was like being at a hair salon. Dentist chairs in a line with people running about like headless chickens. Some kid took x-rays of my teeth - and it hurt?! How can an x-ray hurt? The dentist himself did shake my hand, though I've forgotten his name. He literally took one look in my mouth and said he'd need to refer me to an oral surgeon. No explanation, no nothing. I was ushered out as confused as when I was ushered in. The woman at the desk seemed to think I was telepathic - in other words, she provided no further instructions other than a scrap of paper. FORTUNATELY, when I called the number on the paper they were able to help me (Horne and Associates - awesome, awesome people). The idiots even forgot to charge me for the visit - which was soon cleared up when I went to the seemingly more sensible and intelligent office up North for an x-ray (where I saw the nice lady who spoke to me on the phone in the first place). All in all, Omni's terrible. But they were able to see me at short notice... They need to realize that most people fear the dentist - having an atmosphere of chaos is hardly appropriate.
Pros: They got me an emergency appointment within 24 hours
Cons: Terrible service, terrible atmosphere, terrible, terrible