While prepping for a paint job in the fall of 2008, our painter discovered exterior dry-rot around a window, plus some deck railing that needed repair. Further examination revealed even more significant moisture damage to the tops of the major beams supporting the house. We were now talking about the integrity of the house (and our safety), so we decided to be cautious and hire professionals with experience in this sort of matter.\r
\r
We contacted Olson & Jones based on a recommendation, and project manager Frank Bradley met with us to review the damage and possible options for repairs. Frank visited several times while working up solutions. He was always on time and extremely courteous. He applied his excellent building knowledge and problem-solving skills to work up several estimates, and we appreciated that he consulted his colleagues for advice when he wanted a ""second opinion"". Ultimately he presented three solutions that were both sound from an engineering standpoint and cognizant of our budget, ranging from about $18,000 to $22,000. \r
\r
The bid was initially higher than we thought it should be, but Frank broke out his estimate in exacting detail, and when he walked us through the work involved, the numbers seemed reasonable and made sense. Given his professionalism, responsiveness and concern for our needs, we chose to go with Olson & Jones.\r
\r
Frank kept us informed almost daily as to what to expect and what the job status was. He and his crew were extremely conscientious and respectful of our property. They know their stuff, they are fast at what they do, and they do it with exacting attention to detail. Both the laborers and the office staff listened attentively to our concerns and responded promptly to our questions throughout the process.\r
\r
The final bill came in well under budget. We felt that the work was done fairly and reasonably. We would definitely use them again for any construction projects that might come up.
Pros: Excellent customer service and attention to detail
Cons: None!
more