The customer service here is ridiculous. I was going to arrive late in the night and made an appointment to sign the lease and get the keys, but nobody showed up. They didn't pick up the phone either. Ended up staying in a hotel. The next day they said they 'misunderstood' my arrival date and confused pm for am. What displeases me the most is that they didn't even apologize saying it's my fault because ""obviously they aren't open that late"".