I like Old Navy -- great values, generally a good selection, but my local store is very disappointing. I've never had a positive customer service experience there. In fact, last time the person who opened a fitting room for me didn't bother to say a single word to me! Service is a major part of Gap's new product (Fourth & Town?? or something like that)... it's time for them to put some focus on it at their other products too. Much better service at the Folsom store. If I want something quick I'll go to Roseville. If I'm out for a day of shopping, I'd rather have the Folsom experience.