Old Customs House Inn

My family and I stayed here for Christmas. We checked into a dirty room and had to ask twice that it be cleaned. The man who came to do so was talking on his cellphone for 20 minutes and we opted to go to dinner to get some privacy. When we returned we found that he had made the beds but not cleaned the room. There were dirty, used towels in the bathroom, overflowing wastebaskets, 1/2 a roll of toilet paper and 2 towels for 4 people. We were exhausted after traveling all day and decided to address it the next morning. BIG MISTAKE - THE OFFICE WAS CLOSED FOR THE HOLIDAYS. We went out looking for toilet paper and soap but the local CVS was closed and we had to call the emergency phone number; the woman who answered did not offer an apology but she did send the same man back with one roll of toilet paper. We had to ask him to empty the trash and clean up the previous guests dirty towels. THAT WAS THE LAST TIME WE SAW AN EMPLOYEE FOR THE REST OF OUR 4 DAY STAY. Pros: Has potential but don't stay there until they clean it up. Cons: No parking, no breakfast included, loud music until 4 AM. more

I've stayed here but I enjoyed it so much I wanted to post about it. This is centrally located on Duval St. If you want a quiet place don't stay here, but if you want to be near the action this is the best place. There is a courtyard that serves food and a bar downstairs that you can walk up and get a drink. The suite I stayed in was the Key West suite overlooking Duval. Great, spacious room. The service was amazing from the owners to the house keeper. We actually saw the owners out a few times during our stay and had a great time getting to know them. What a great place with a great location. Great value!!! Pros: Location, Rooms, Service Cons: No Parking more