I could not disagree more with the other review. Yes, they are very busy. And I did not see anyone being pulled in so many directions, as much as I saw teamwork. In the area, in which I was treated, the therapists helped each other. They were all very professional and caring. I would use them again anytime, I needed physical therapy, after a surgery. I never once felt because they were busy, that I did not get superb care. Anyone who has to resort to name calling, as was done in the other review, really just destroys his credibility. I was helped by several therapists over many months, and couldn't be more pleased with the results of their hard work, and skill.