I'm with Misse21 on this. I'm growing my hair out and am looking for a salon that caters to natural hair. Like others, I was excited to find this place online. I am doing my research and this site comes up with this. I always read the reviews and like Misse21 with the disappointment. First, I noticed that the dates of the management/owner's replies are about a year and a half old which left room for hope that things might have changed. However, it is a sad statement that the manager/owner is so disrespectful and even replies to a client online in text message writing, of all things. You identify yourself as an owner and then write badly, adding to the negative representation that your business is already getting by an unsatisfied client. I understand your point about what wasn't put in the post by the unhappy client. It sheds some light on your point. Also, that you would name her though she didn't put her name in it, that displays a completel lack of respect of your client and frankly any client who will read this. You sound messy, extremely unprofessional and what's sad is that you're probably proud of the way you are behaving on here, ""defending"" your salon. To the contrary, you are damaging it and you cannot afford that these days, no matter how rich you might be. Sad situatioin that you are messing yourself up like this as it sounds like Zee is great and you have potential. I won't be going and will encourage others not to either.