I worked at this store from 2002-2005. We had a number of different problems stemming from changes in management when I started; by the time we got all of that sorted out it was the middle of 2003, which is when Ryan Gremore's tenure over the store really got started. Ryan is far and away the best car guy I have ever known, and he was a good boss, too. Employee morale was high and customer satisfaction was even higher.
Ryan left for the O'Brien store in Normal in January of 2005, and the store went completely downhill from there. The new manager had a completely different philosophy that focused much more on gouging customers than on customer satisfaction. I left when he took over.
He is now on his way out, however, and the next guy coming in is excellent. It remains to be seen how he'll do (he doesn't start till next month) but I have high hopes.
Go see Terry Twitchell if you are interested in a Mitsubishi, Hyundai, or Kia. They don't sell Isuzu anymore.