I had the pleasure of doing business with them recently when i was shopping for tickets to india. The dates that i wanted were during peak season and Cathy pacific is usually sold out during those days. Almost all the other agencies that i spoke to said that i will be waitlisted, but Okeefe agent not only got me confirmed seats, she was extremely helpfull during the entire process. Also there rates were one of the best quotes that i had gotten for the trip. I would love to do business with them again.