I have been to O?Charley?s once and only once. My husband and I went during the week around 2:00 pm, or so, figuring we would miss the ?lunch rush? nobody greeted us upon entering, even though there were a minimum of 3 employees standing at the hostess podium talking. We waited and waited finally they all walked off, still no acknowledgment, then one of them came back and asked how many (no ?Hi? or ?Welcome to O?Charley?s?). We got seated next to the kitchen which was very noisy, not only from banging dishes and pots but employees yelling. We began looking over the menu, I don't mind spending a bit of money on good food and good atmosphere, but for the prices they charge both should have been much better. We place our orders with a very annoyed waitress and got our drinks. We both ordered steak, medium-well, they were both dry and flavorless. We didn?t see our waitress again until the end of the meal when she brought the bill. She didn?t ask if we needed anything else (like dessert) she just put the bill down and walked away. Somebody else had served us our food and we stopped a random employee to get refills on our drinks. When our waitress came back and realized she was getting no tip she stomped off. We were not thanked for coming in nor were we asked if we enjoyed our meal. I felt as if our business didn?t matter and it was almost as if we had bothered them by coming in to eat. I don?t care if they were giving food away I will never give them my business again.
Cons: Too many to list in this small space.