I have heard of people that don't like O'Charley's, but maybe I'm just lucky. Every time my girlfriend and I visit the Bell Rd location, we leave completely satisfied. No restaurant has ever made me want to return as badly as this O'Charley's. The hostesses are usually really friendly and nice. Sure, sometimes, they're kinda busy and may not be really friendly, but they're never unpleasant. The service is always fast and friendly. The food is exceptionally good every single time I go. I usually order steak, because no place at this price point prepares steaks this well this consistently. At least that's been MY experience. And the icing on the already splendid cake would have to be the fact that pretty much every other time we go, the manager always greets us at the table and asks if he can help us. I've complimented him more than once upon leaving. I have never been to an unacceptable O'Charley's anyway, but this one is above and beyond wonderful.
Cons: I can't eat there everyday.