Where else can you go and get most items dry cleaned for $3.00 each? Most of the time they do a decent job. But I agree, the person at the counter isn't friendly, and yes you have to pay in advance, it takes a minimum of a week to get your clothes back, and they even ruined 2 of my items. They are only open 3 mornings a week, no weekends and no afternoons... very inconvenient. If you need something cleaned cheap, and it's something you aren't in love with, you might want to take the risk.