Excited about my first experience with NOVE, I made a reservation for 6 to celebrate a friend's birthday in the Victory Park N9NE sibling restaurant. We arrived only to discover a cool, modern atmosphere with the expected feel of a Dallas mid-upscale eatery. The hostess was very nice and she escorted us to the lounge area to wait for our table while sipping cocktails. That's where the good ended, I'm afraid. We waited one hour to be seated, which was okay, though, slightly intolerable with a reservation. Upon reaching the table, one place setting was removed and the 6th chair was missing. We waited 15 minutes for a chair after asking 3 separate staff members. Upon sitting down, we waited 15 minutes to get water, at which time the waiter scoffed at us for simply requesting tap water to accompany our drinks. They apparently upsell their bottled/sparkling water products to each patron, which I find annoying. We hardly saw the same staff person twice, which is why we were missing soup spoons, menus, and other various items for extended periods of time. The waiter was short-spoken, rude, and assumptive about our choices. The manager came over a few times only to further patronize us by asking closed-ended questions with very little care. The communication with the staff is TERRIBLE and the trouble we went through just to eat was unexcusable. The food is great, if you get what you ordered. Two of my party ordered steaks and got them cooked incorrectly. We all got the wrong salads, soups, etc. Utter chaos. I will never return to this establishment and I have made it clear to friends that it is not a place to dine if you expect any particular level of service. I never complain about things such as these, but this was ridiculous. Dine at your own risk. NOVE - do us a favor and put some emphasis on your guests. It may actually encourage someone to return.
Pros: Atmosphere, Cuisine
Cons: Terrible Service, Poor Staff Communication, Pricey for Experience