My sister in law and I have both gone to NWHD with devastating results. The owner is also the hairstylist, although I have heard her boyfriend also works there. My sister in law went in for a perm and the results were that you could not even tell she had had a perm. She went back and the stylist redid the perm. This time it looked slightly better, however within just a week's time the perm had gone completely out of her hair. She couldn't get her money back and she chose not to return for a third perm knowing if she continued perming her hair it would be damaged. My experience was worse. I told the stylist/owner specifically what I wanted done to my hair. I also specifically asked her to not put in any short layers. As she cut my hair she told me about completely inappropriate and unprofessional topics (her suicide attempt, her mental instability, etc). If that wasn't bad enough, the outcome was terrible! After doing everything I did not want her to do (she cut it 4 inches shorter than I asked, and cut it into very short layers which I specifically asked her not to do) she then charged me $20; when I protested she threatened to call the cops!! Furthermore, when I went to another salon to have it fixed, the new stylist told me every layer was uneven and there were CHUNKS cut out here and there. After complaining to the BBB she offered to re-cut my hair for free (who would let her near their hair again after that experience??) but refused to refund my money. I am not a picky person, however this was truly a devastating experience. Six months later I still have layers that are too short to do anything with! It will take at least another year to be able to have a satisfying hairstyle. Since my experience, I have heard several other complaints from people who have tried NWHS with similar results. I would certainly suggest that you stay away from this hair salon and opt for someone who knows what they are doing and how to behave professionally!